FAQ & Site Info
FAQ
A: All of our products are free shipping, so far we only ship to 26 countries: USA, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, Saudi Arabia, Israel, Germany, France, UK, Italy, Spain, Netherlands, Austria, Belgium, Switzerland, Sweden, Norway, Finland, Denmark, Luxembourg. For other countries, please contact us via email [email protected].
A: No need.
A: Once you’ve placed your order, we’ll process, pack and send it within 3 business days, and you will receive the package in 8-12 business days.
A: If you think your order has been delayed or lost in the post please contact us and we will investigate with the courier, we will keep you informed and will be in touch once the investigation has done.
* All products will be checked before shipment.
* Product must be returned or exchanged within 30 days of receipt.
* Items must be returned in original condition for replacement without postal labels.
* If the product is damaged by customer, Obeado will not afford the return postage.
Step 1: Please email to [email protected] and state the order number/product name/color/size/quantity etc.
Step 2: Someone from Obeado will reply with a Returns label and Return Number, please affix this to the outside of your package.
Step 3: Please ensure to send your package with tracking service, we are not responsible for lost packages.
A: For the time being we only accept PayPal.
A: Once your order is submitted, we create an 8 hour window so you can make any amendments prior to dispatch. Please email to [email protected] within 8 hours of submitting your order.
A: Unfortunately not. All orders need to be placed on our website.